Product Knowledge
Knowledge of how the products that you fit work within with a vehicle will deliver peace of mind.
Patience
Customers need to feel that they are being heard, so spend time listening to them.
Use positive language
Use good customer service skills, say what you can do instead of what you can’t.
Be a 'rock'
Show that the business has the ability to stay calm and solvenany problem.
Show you care
End your interaction with the customer by confirming that they are satisfied.
Customer Service E-Book
Discover useful tips to help you deliver excellent customer service.
