Business Tips

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Our Business tips are an ever-growing hub of useful advice, tips, blogs, videos and more to help you and your workshop offer great service, work efficiently, promote yourself to customers and build a strong and successful business.

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Customer Service

Meet Rui

Since 2015, we've been showcasing the True Originals at TRW whose dedication to excellence makes TRW parts the best on the market.

Customer Service

Creating customer service culture

Customer service is a powerful tool that delivers sales, growth, and revenue.

Customer Service

Five customer service skills that every mechanic needs

Knowledge of how the products that you fit work within with a vehicle will deliver peace of mind.

Customer Service

Ten tips for creating customer loyalty and repeat customers

Time and time again, surveys and statistics show that great customer service is a huge benefit not just to the customer but also to the business.

Customer Service

Examples of great customer service

When you experience great customer service, you never forget it. Some examples of customer service are so great that they’ve become memorable to people who didn't experience them, only heard about them.

Customer Service

Improve customer service by developing emotional resilience in your workshop

The less stressed you are, the more time and energy you will naturally put into delivering outstanding customer service. To tackle stress, an increasing number of small businesses are implementing workplace practices that build emotional resilience.

Customer Service

Seven signs of poor customer service and how to avoid them

Good customer service is key to the smooth running of any business or company. As a customer you’re more likely to feel satisfied and be more willing to return if the service you received was not only friendly but also efficient and effective.

Customer Service

Deliver great customer service to increase profits

Whatever the size of your workshop business, customer service is a powerful driver of profitability, not least because the cost of losing business through poor customer service is far higher than the cost of treating clients well.

Customer Service

What is good customer service in a workshop environment?

Here’s a checklist of things that are welcoming and appreciated by the customer. They may not be possible for you and your business, but they are a good target to aim for.

Customer Service

How to deal with bad workshops reviews on social media

No-one wants to receive a bad review, but you can turn a negative into a positive. Handling bad reviews in a professional manner may actually give you the opportunity to make a very positive impression on prospective customers.

Digital Marketing

Twelve tips for building and managing your social media marketing

Establishing a good social media presence is an easy win for improving your workshop’s digital marketing.

Digital Marketing

How the customers of tomorrow are shaping the of digital marketing

Businesses of all sizes are increasingly discovering the potential for true customer engagement that digital marketing brings.

Digital Marketing

Why your workshop must think mobile first

Here are some key reasons why and how a mobile-first strategy can impact your business.

Digital Marketing

Car service near me – the rise of local searches and hot to make them work for your garage

Since 2011, Google reports that searches containing “near me” have increased by 3400%, and unsurprisingly 80% of these searches have come from mobile devices.

Digital Marketing

Compelling examples of small business optimization for google local searches

If you’ve been reading the advice in our Digital Marketing blogs and wondering just how effective these tips and ideas can be, then take a look at these examples of how local businesses have prospered by putting them into practice.

Digital Marketing

Online booking system – something you should consider for your garage

Modern workshop management software is designed to assist in the every day running of your business, from taking bookings or raising estimates and invoices to sending regular reminders and statements.

Digital Marketing

How to create a simple referral program on social media

Imagine you are a customer. Think what kind of incentives would interest you. Referral programs work best when the process of referring new customers to your workshop is easy, so the simpler the offer, the better.

Digital Marketing

Meet Russ

Since 2015, we've been showcasing the True Originals at TRW whose dedication to excellence makes TRW parts the best on the market.

Business Success

Seven leaderhship qualities that help make a successful workshop

Many workshop owners open auto repair garages because they love cars, not because they’re business experts. But as they grow into the job, they come to understand business and become really good managers, built by everyday experience.

Business Success

When should you consider opening your second workshop location

If you’re considering opening a second location, then congratulations! Even to be thinking about it means that you must have successfully launched and run your own workshop, built a steady customer base, and managed your finances well.

Business Success

Workshop success: don't just follow your passion – focus on your strengths

If you have ever found yourself feeling less than satisfied in the job you’re doing, then don’t just accept it.

Business Success

Eight ways to make cost savings and increase profitability in your workshop

You’re busy everyday, there are always cars on your ramps, and the diary is full. But that doesn't necessarily mean your auto repair workshop is as profitable as it could be.

Business Success

What different generations want from work - and how to keep your best players

The 20th century was a time of great change. There was the automotive revolution, the post-WWII prosperity boom, sweeping cultural changes in the 60s and the 70s, and finally the computer revolution.

Business Success

Four ways to keep the team happy

There’s an art to motivating employees – and there’s a huge benefit, too.

Business Success

Meet Matthias

Since 2015, we've been showcasing the True Originals at TRW whose dedication to excellence makes TRW parts the best on the market.

Sourcing Parts

How the automotive parts chain might change in the 2020s

The automotive aftermarket is changing. Soon, the market will look very different to the one we know now.

Sourcing Parts

How auto parts manufacturers are helping you prepare for an electric future

The automotive world is changing. Electric vehicles are here to stay. Over the coming years you’ll see increasing numbers of them rolling into your garage. Embrace the future and get ready to service them now.

Sourcing Parts

The pros and cons of using remanufactured automotive parts in your workshop

A remanufactured part is a used OEM part that has been stripped down and had any of its worn components replaced.

Sourcing Parts

Does sourcing quality parts make your workshop more profitable?

Every day, when sourcing parts, workshops can choose between premium OE quality car parts or a cheaper alternative. The question is, do OE quality auto parts really make a difference or are they an unnecessary expense?

workshop employee handling used car part

Sourcing Parts

What should I look for in replacement used car parts?

Leading manufacturers such as ZF tend to make a range of parts across the chassis and have a deep knowledge of how each element works together, which gives vehicles greater safety on the road.

Sourcing Parts

Why explaining to your customers about the importance of brake fluid will help your business?

Brake fluid is a crucial part of the braking system that keeps cars safe on the road, but it’s often one of the elements that customers don’t understand.

trw workshop employee explaining what he is doing on a car

Sourcing Parts

Boost repeat Business: Give customers more information about worn brake pads, discs and calipers

As customers, we’re all happier to pay for services when we understand what they are and why they benefit us. As a workshop it’s a good idea to give customers a simple, clear explanation of why and when worn brake pads, discs and calipers need replacing.

Sourcing Parts

The benefit of sourcing braking parts from a single, well-known manufacturer

Running a workshop comes with challenges and you may find yourself asking these types of questions on a day to day basis.

Customer Service

Ten ways to manage stress in your workshop

Running a garage workshop can be very rewarding, but even when things are going well managing a business can be stressful.

Customer Service

The perfect start to a customer journey

Offer a comfortable, clean and tidy customer reception with friendly staff. This tells your customers that you are professional and deliver a highstandard of work.

Man infront of computer interacts with customer

Digital Marketing

Five ways to boost your business on social media

Explore top strategies with our guide on 'Five Ways to Boost Your Business on Social Media.' Maximize your online presence, engage your audience, and drive success through effective social media tactics. Elevate your business today!

Digital Marketing

What is digital marketing and how can it benefit your workshop?

Digital marketing is, quite simply, any piece of marketing that you put out online – whether viewed on desktop, tablet or mobile.

Digital Marketing

How to use digital and social media to create a simple referral program?

Word-of-mouth advertising is powerful – you can’t beat a personal recommendation from a trusted friend.

Business Success

Six ways to get the most from the team and strengthen your auto business

A successful workshop – indeed, any successful business – is based on an efficient and driven workforce. Likewise, less profitable businesses have typically failed to maximise the potential of their human resources.

Business Success

Keep mechanics in the know, and keep customers coming back

Continuous education is the only way to keep you and your crew up-to-date. If you do, you will be able to keep your workshop competitive in the aftermarket world of the future.

Sourcing Parts

A guide to parts manufacturer, distributor and wholesaler: Who does what?

For anyone in the workshop business, new or experienced, who isn't 100% sure of the difference between a Manufacturer, a Distributor and a Wholesaler, here's a handy guide.