ZF MultiScan FAQs

ZF MultiScan is a new multi-brand diagnostic solution for passenger cars and commercial vehicles, including trucks, trailers, and buses. It combines ZF DCI MultiScan, a new VCI hardware, and access to ZF [pro]Diagnostics – a diagnostics software suite.

To purchase ZF MultiScan, please contact your local distributor, or email us directly at support-multiscan.aftermarket-europe@zf.com. Next, you can select whether you prefer a traditional one-time payment option or take advantage of our flexible monthly subscriptions.

The warranty period of ZF DCI MultiScan starts when the device is connected and used for the first time. Moreover, with an active subscription, the DCI warranty never expires.

We recommend the following computer setup: Intel® Core i5 or better, Windows® 10 or Windows® 11, 4 GB RAM, 16 GB free space on the hard drive, Screen resolution of min. 1440 x 900, Connection to the Internet, Bluetooth (SPP), USB port, Adobe Acrobat Reader 8.0 or higher, S-mode on Windows 10S must be switched off.

The tablet included in our Hardware+ bundle is a professional-grade tablet designed for demanding environments. It combines a robust yet lightweight build, making it ideal for workshop settings. It features a rugged case that shields it from liquids, dust, and dirt, ensuring durability without compromising on portability or usability.

The tablet is equipped with a 12.2" display, an Intel i5-1235U processor, 8GB of RAM, and a 128GB M.2 SSD for fast and reliable storage. It runs on Windows 11 Pro and offers up to 6 hours of battery life with hot-swap support for extended use. Connectivity options include Wi-Fi 5, Bluetooth 4.2, and optional WAN support. For peripherals, the tablet features two USB-A ports and one USB-C port, ensuring flexibility for various use cases.

ZF MultiScan receives an update every month to increase vehicle coverage and diagnostic capabilities. Each update includes more coverage of both new and existing vehicles and their systems. On top of this, we have two new major releases per year - including new features, functions, and multiple enhancements.

To ensure the highest level of safety and diagnostic accuracy, it is crucial to maintain a valid software license and always run the most current version of our software.

Currently, ZF MultiScan is available in Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portugese, Romanian, Russian, Serbian, Spanish, Swedish, and Turkish.

You can fill in the contact support form at https://aftermarket.zf.com/zf-multiscan/contact, email us directly at support-multiscan.aftermarket-europe@zf.com or call us at a country-dedicated phone number:

• France | +33 3 66 88 10 88
• United Kingdom | +44 204 513 8888
• Italy | +39 0294 75 7000
• Germany | +49 511 879 88 300
• Poland | +48 22 104 7777
• Spain | +49 112 31 303
• Switzerland | +41 2251 88888
• Hungary | +36 140 48 444
• Romania | +40 316 304 060

We offer two types of licenses for ZF MultiScan: ZF MultiScan Car and ZF MultiScan Truck & Trailer & Bus. The diagnostics for light commercial vehicles (LCV) are included in both licenses. Both licenses can also be combined, allowing a workshop to perform diagnostics on any type of vehicle. Each license is active for a minimum of 12 months. Most of our workshops choose a 36-month licence, our most cost-effective offer.

Activation of your ZF MultiScan license is part of the installation process. Simply follow these steps:

• Connect your Windows tablet or laptop to the Internet.
• Plug in your security dongle provided with your DCI package.
• The license included in your package activates automatically—no extra steps are needed.

You need an Internet connection during the initial launch. Online access is also necessary to install any available updates. Once the license is activated, ZF MultiScan can be used offline in your workshop. Remember, however, that optional elements of a bundle (such as Haynes Pro access) may always require an active Internet connection. Every 60 days, ZF MultiScan software will prompt you to go online for license verification via a dedicated popup.

The license is tied to a specific DCI and cannot be used with more than one DCI at a time.You may, however, move the security dongle between more than one device. For example, you can move it from a tablet to a PC, and the license remains valid.

You will receive a notification well in advance to ensure you can renew your license without interruption. You can also contact Customer Support at any time for details about your license expiration date at support-multiscan.aftermarket-europe@zf.com

After expiration, ZF MultiScan will continue to run based on the last update you received while your subscription was active. However, the other functions will be limited. You will no longer receive new releases. You will also lose warranty coverage, Haynes Pro access or technical support until you renew your subscription again. Your Secure Gateway access in ZF MultiScan will expire, too.

When you need to check your license status, simply open ZF MultiScan softwre, click Help in the main menu and then select License to view a clear breakdown of your license—including its start date, duration and expiration date—and if you have any questions or need further assistance, you can always reach out to Customer Support at support-multiscan.aftermarket-europe@zf.com

Reach out to Customer Support, and our team will assist you in purchasing a replacement.

Secure Gateway Access in ZF MultiScan lets technicians sign in just once to unlock OEM-blocked ECUs for advanced diagnostics, giving workshops full access where manufacturers restrict it while staying fully compliant with their cybersecurity requirements.

Our Secure Gateway feature is approved by a number of original vehicle manufacturers, including Alfa Romeo, Audi, Cupra, Dacia, Fiat, Ford, Honda, IVECO, Jeep, Kia, Lancia, Mercedes-Benz, Polestar, Porsche, Renault, SEAT, Škoda, Volkswagen, and Volvo. Also, we are consistently expanding the number of supported manufacturers.

The Secure Gateway Access feature is included with your package at no additional cost with the exception of IVECO.

Secure Gateways are generally found in newer vehicles (typically from 2019 onward). When you connect your ZF MultiScan interface, you will see a message indicating the presence of Secure Gateway protection.

Until online authentication is completed, you might experience limited functionality (such as read-only access). This system ensures security compliance, unlocks full diagnostic capabilities, and verifies the technician's identity before granting access to critical vehicle systems.

Yes – You can perform both static and dynamic calibration. ZF MultiScan works seamlessly with other ZF ADAS solutions – ZF Smart Camera and ZF ADAS Calibration wall. However, it can support ADAS callibration with any ADAS solutions.

To correctly perform ADAS calibration, you need both software and suitable equipment. ZF MultiScan works both with ZF ADAS solutions - ZF ADAS Calibration Wall and ZF Smart Camera – as well as with solutions from other providers. Find out more about ZF ADAS solutions at aftermarket.zf.com/adas.

At ZF, we take data security seriously. We've put in place strong technical and organizational measures to protect your personal data, based on a careful assessment of potential risks.

Here’s what we do to keep your data safe:

• We use encryption when appropriate to protect your personal information.
• Our systems are designed to maintain the confidentiality, integrity, and availability of your data at all times.
• If there’s ever a technical issue or unexpected event, we have processes in place to quickly restore access to your data.
• We regularly test and evaluate our security measures to make sure they stay effective and up to date.