ECP – Extended
Coverage Program

For axle and transmission systems

ECP coverage benefits at a glance

The ECP program was developed to relieve fleet operators and bus manufacturers of the risks associated with repair costs. ECP stands for Extended Coverage Program and offers a comprehensive service that includes repair and overhaul work on axle and transmission systems.

The ZF customer makes the agreed one-time payment, which covers 100% of the labor and material costs in the event of damage. The operating costs are calculated precisely so that the vehicle owner can use his company's funds in a more targeted manner.

ECP purchase means additional protection against the risks of repair costs.

Further advantages:

Globally expanded network of the ZF Service Organization
Technical support from experts of the ZF Service Organization, even beyond the driveline
Product-trained and qualified personnel for diagnosis and repair work

Customized services for your needs

Service level 2: Repair or exchange of components in installed condition

Stage 2 includes:

Troubleshooting on the vehicle
On-site repairs for which the component does not have to be removed from the vehicle
Costs covered: All (labor, travel, and material costs including ZF peripheral parts according to the defined ZF scope of supply)

Service level 3: Product overhaul at ZF Service Center / ZF Service Dealer

Stage 3 includes:

Partial / full repairs in accordance with ZF quality guidelines
Transport costs for transmissions / axles from customer ← → nearest ZF Service Center
Covered costs: All (labor, travel, and material costs according to the defined ZF scope of supply)

Optional, the Flexible Benefits

Fixed price compensation for product removal / installation, towing and downtimes

Services and conditions

Maximum contract term / mileage

Transmission: Maximum 8 years or 1.5 million km
Axles: Maximum 8 years or 1 million km
E-mobility: on request

Contract type and cost

Standard contractual arrangement based on the ECP model (GTC)
Volume discounts possible if the contract is concluded for more than one product group

Method of payment

One-time payment (advance payment)

Minimum number and maximum age of vehicles

The minimum number of vehicles for an ECP is 1.
Maximum age: Only vehicles whose warranty has not yet expired can be included in an ECP, e.g. new vehicles up to an age of 2 years as a rule.