Off-Highway internationally present
in all markets

“Think globally, act locally!” – this is a widely used statement which is nevertheless still relevant to ZF Aftermarket. Our objective is to establish global standards in service and to act flexibly on a local basis. This is why the ZF Aftermarket network is divided into two categories of competence centers. ZF Aftermarket is represented with regional competence centers in all the important markets to ensure a comprehensive and extensive supply. Local competence centers are orientated to actual local requirements.

• Service level 3, i.e. reconditioing expertise
• Test bench runs ensure “like new” quality
• Full diagnostic and field service capability
• Training competence
• Comprehensive ZF warranty process
• Stocks of spare parts
• Stocks of replacement units

• Local proximity to end customers/fleets
• Restricted product range
• Service level 1+2, i.e. component replacement in the vehicle
• Limited diagnostic and field service capability
• Warranty claim acceptance
• Reduced stocks of spare parts
• Maintenance capability

An expert service team consisting of staff in the Off-Highway Systems business unit and ZF Aftermarket, along with representatives in each region, continually analyzes new or future service demands and implements them proactively in the relevant regions. The competence centers are supported by an extensive network of ZF Aftermarket locations and a partner network with the required off-highway expertise.

In order to offer a fast and comprehensive service, ZF has large service centers in all the important markets. The headquarters of the international Off-Highway Service activities is in Passau.

ZF Friedrichshafen AG
ZF Aftermarket
Donaustr. 71, 94034 Passau
Phone +49 851 494 2482
Fax +49 851 494 2265