ZF Aftermarket wins the
European Automotive Aftermarket Company of the Year Award

Read the full press release on the "Best Practice Award 2018".

Go to the zf.com press center

Frost & Sullivan - Best Practices Award

Frost & Sullivan's Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.

To recevie the Frost & Sullivan Company of the Year Award requires a market participant to demonstrate excellence in growth, innovation, and leadership. These areas serve as the foundation of a company's future sucess and prepare it to deliver on the two criteria that define the Company of the Year Award.

Frost & Sullivan recognize ZF Friedrichshafen AG as the Company of the Year in the European Automotive Aftermarket.

Frost & Sullivan - Best Practices Award

Frost & Sullivan recognize ZF Friedrichshafen AG as the Company of the Year in the European Automotive Aftermarket.

Evaluation Process

Decision Support Scorecard
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Scorecard. This tool allows our research and consulting teams to objectively analyze performance, according to the key benchmarking criteria listed in the section below, and to assign ratings on that basis. The tool follows a 10-point scale that allows for nuances in performance evaluation.
For the Company of the Year Award, Frost & Sullivan analysts independently evaluated two key factors - Visionary Innovation & Performance ad Customer Impact - according to the criteria identified below.
Visionary Innovation & Performance

Criterion 1: Addressing Unmet Needs
Criterion 2: Visionary Scenarios through Mega Trends
Criterion 3: Implementation of Best Practices
Criterion 4: Blue Ocean Strategy
Criterion 5: Financial Performance

Customer Impact

Criterion 1: Price/Performance Value
Criterion 2: Customer Purchase Experience
Criterion 3: Customer Ownership Experience
Criterion 4: Customer Service Experience
Criterion 5: Brand Equity

ZF Aftermarket was the best in its industry in the categories "Visionary Innovation & Performance" and "Customer Impact" with 9.0 out of 10.
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Scorecard. This tool allows our research and consulting teams to objectively analyze performance, according to the key benchmarking criteria listed in the section below, and to assign ratings on that basis. The tool follows a 10-point scale that allows for nuances in performance evaluation.
For the Company of the Year Award, Frost & Sullivan analysts independently evaluated two key factors - Visionary Innovation & Performance ad Customer Impact - according to the criteria identified below.
Visionary Innovation & Performance

Criterion 1: Addressing Unmet Needs
Criterion 2: Visionary Scenarios through Mega Trends
Criterion 3: Implementation of Best Practices
Criterion 4: Blue Ocean Strategy
Criterion 5: Financial Performance

Customer Impact

Criterion 1: Price/Performance Value
Criterion 2: Customer Purchase Experience
Criterion 3: Customer Ownership Experience
Criterion 4: Customer Service Experience
Criterion 5: Brand Equity

ZF Aftermarket was the best in its industry in the categories "Visionary Innovation & Performance" and "Customer Impact" with 9.0 out of 10.
Decision Support Matrix

Once all companies have been evaluated according to the Decision Support Scorecard, analysts then position the candidates on the matrix shown below, enabling them to visualize which companies are truly breakthrough and which ones are not yet operating at best-in-class levels.

Once all companies have been evaluated according to the Decision Support Scorecard, analysts then position the candidates on the matrix shown below, enabling them to visualize which companies are truly breakthrough and which ones are not yet operating at best-in-class levels.