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Frequently Asked Questions
Helpful Answers

The online portal

  • How do I register (I am new here)?

    You can register online – the process only takes a few days. Two ZF system e-mails will be sent to your registered e-mail address: One is for your information only. The second contains a link to the password manager, where you can create your password.

    You can register online – the process only takes a few days. Two ZF system e-mails will be sent to your registered e-mail address: One is for your information only. The second contains a link to the password manager, where you can create your password.

  • How do I log in (I have already registered)?

    To log in, all you need is the e-mail address with which you registered for ZF [pro]Tech and the password that you created.

    For security reasons, you may be requested to create a new password: https://pwdreset.zf.com/

    If you would like to change your e-mail address, please contact our Service Team: ZFproTech.us@zf.com

    To log in, all you need is the e-mail address with which you registered for ZF [pro]Tech and the password that you created.

    For security reasons, you may be requested to create a new password: https://pwdreset.zf.com/

    If you would like to change your e-mail address, please contact our Service Team: ZFproTech.us@zf.com

  • My user name/password no longer works. What can I do?
  • Where can I find documents on the ZF [pro]Tech partnership?

    For documents such as the partner contract or our general terms and conditions of business, please go to this page.

    For documents such as the partner contract or our general terms and conditions of business, please go to this page.

Workshop service in general

  • How do I register for the newsletter?

    Registration is not required. Partners receive e-mails containing the latest news automatically at the e-mail address saved in the portal. You can change this e-mail address under my data.

    Registration is not required. Partners receive e-mails containing the latest news automatically at the e-mail address saved in the portal. You can change this e-mail address under my data.

  • How do I unsubscribe from the newsletter?

    We will communicate important news and current campaigns three to four times a year via e-mail. The newsletter is therefore an important link to us. Nevertheless, you can of course unsubscribe from the newsletter at any time. You will find the corresponding link at the end of each newsletter.

    We will communicate important news and current campaigns three to four times a year via e-mail. The newsletter is therefore an important link to us. Nevertheless, you can of course unsubscribe from the newsletter at any time. You will find the corresponding link at the end of each newsletter.

  • Can anyone participate in the [pro]Tech training sessions?

    No. The ZF [pro]Tech training sessions are exclusively for our workshop partners.

    For ZF [pro]Tech plus partners, an annual one-day training session for one person is included in the system fee. If additional workshop employees would like to take part or if additional training sessions are booked, a fee of $295 per person will be charged.

    For ZF [pro]Tech start partners, the fee for each training session is $295. This price includes the practical training session, catering and the evening program.

    No. The ZF [pro]Tech training sessions are exclusively for our workshop partners.

    For ZF [pro]Tech plus partners, an annual one-day training session for one person is included in the system fee. If additional workshop employees would like to take part or if additional training sessions are booked, a fee of $295 per person will be charged.

    For ZF [pro]Tech start partners, the fee for each training session is $295. This price includes the practical training session, catering and the evening program.

ZF [pro]Tech plus partnership (upgrade)

  • What is the benefit of a ZF [pro]Tech plus partnership?

    With ZF [pro]Tech plus, workshops benefit from a direct link to the manufacturer and multiple OEM supplier:

    • Personal on-site support
    • Annual participation in a one-day technical training session on various topics; this is included in the partner fee
    • Contact at the regional transmission distributor

    In addition, workshops benefit from the full scope of services such as Service Information bulletins, installation instructions, installation and product hotlines.

    With ZF [pro]Tech plus, workshops benefit from a direct link to the manufacturer and multiple OEM supplier:

    • Personal on-site support
    • Annual participation in a one-day technical training session on various topics; this is included in the partner fee
    • Contact at the regional transmission distributor

    In addition, workshops benefit from the full scope of services such as Service Information bulletins, installation instructions, installation and product hotlines.

  • I am interested in training sessions. At which stage does a ZF [pro]Tech plus partnership make sense?

    The ZF [pro]Tech plus partnership makes sense from the first training session onwards.

    • The partnership costs you $500 a year. This includes one training session a year including catering and the evening program.
    • For a training session without ZF [pro]Tech plus partnership, we charge $345.

    The ZF [pro]Tech plus partnership makes sense from the first training session onwards.

    • The partnership costs you $500 a year. This includes one training session a year including catering and the evening program.
    • For a training session without ZF [pro]Tech plus partnership, we charge $345.
  • Where can I find a direct comparison of both options?

    For a comparison of the two options ZF [pro]Tech and ZF [pro]Tech plus in tabular form, please visit this page.

    For a comparison of the two options ZF [pro]Tech and ZF [pro]Tech plus in tabular form, please visit this page.

  • What is the cost of ZF [pro]Tech plus service?

    After the one-time initial fee of $100, we charge you an annual fee of $500.

    The ZF [pro]Tech plus partnership makes sense if you attend just one training session a year (costs: $345).

    After the one-time initial fee of $100, we charge you an annual fee of $500.

    The ZF [pro]Tech plus partnership makes sense if you attend just one training session a year (costs: $345).

  • How do I apply for the ZF [pro]Tech plus partnership?

    You can apply for the ZF [pro]Tech plus partnership online.

    You can apply for the ZF [pro]Tech plus partnership online.

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More information

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Technical Mandatory

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Analytics

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.