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South East Asia

Internationally present
in all markets

Countries with competence centers for off-highway service

“Think globally, act locally!” – this is a widely used statement which is nevertheless still relevant to ZF Aftermarket. Our objective is to establish global standards in service and to act flexibly on a local basis. This is why the ZF Aftermarket network is divided into two categories of competence centers. ZF Aftermarket is represented with regional competence centers in all the important markets to ensure a comprehensive and extensive supply. Local competence centers are orientated to actual local requirements.

“Think globally, act locally!” – this is a widely used statement which is nevertheless still relevant to ZF Aftermarket. Our objective is to establish global standards in service and to act flexibly on a local basis. This is why the ZF Aftermarket network is divided into two categories of competence centers. ZF Aftermarket is represented with regional competence centers in all the important markets to ensure a comprehensive and extensive supply. Local competence centers are orientated to actual local requirements.

Regional competence centers

  • Service level 3, i.e. reconditioing expertise
  • Test bench runs ensure “like new” quality
  • Full diagnostic and field service capability
  • Training competence
  • Comprehensive ZF warranty process
  • Stocks of spare parts
  • Stocks of replacement units

Regional competence centers

  • Service level 3, i.e. reconditioing expertise
  • Test bench runs ensure “like new” quality
  • Full diagnostic and field service capability
  • Training competence
  • Comprehensive ZF warranty process
  • Stocks of spare parts
  • Stocks of replacement units

Local competence centers

  • Local proximity to end customers/fleets
  • Restricted product range
  • Service level 1+2, i.e. component replacement in the vehicle
  • Limited diagnostic and field service capability
  • Warranty claim acceptance
  • Reduced stocks of spare parts
  • Maintenance capability

Local competence centers

  • Local proximity to end customers/fleets
  • Restricted product range
  • Service level 1+2, i.e. component replacement in the vehicle
  • Limited diagnostic and field service capability
  • Warranty claim acceptance
  • Reduced stocks of spare parts
  • Maintenance capability

Strong service organization

An expert service team consisting of staff in the Off-Highway Systems business unit and ZF Aftermarket, along with representatives in each region, continually analyzes new or future service demands and implements them proactively in the relevant regions. The competence centers are supported by an extensive network of ZF Aftermarket locations and a partner network with the required off-highway expertise.

Strong service organization

An expert service team consisting of staff in the Off-Highway Systems business unit and ZF Aftermarket, along with representatives in each region, continually analyzes new or future service demands and implements them proactively in the relevant regions. The competence centers are supported by an extensive network of ZF Aftermarket locations and a partner network with the required off-highway expertise.

Our headquarters in Passau

In order to offer a fast and comprehensive service, ZF has large service centers in all the important markets. The headquarters of the international Off-Highway Service activities is in Passau.

ZF Friedrichshafen AG
ZF Aftermarket
Donaustr. 71, 94034 Passau
Phone +49 851 494 2482
Fax +49 851 494 2265

Our headquarters in Passau

In order to offer a fast and comprehensive service, ZF has large service centers in all the important markets. The headquarters of the international Off-Highway Service activities is in Passau.

ZF Friedrichshafen AG
ZF Aftermarket
Donaustr. 71, 94034 Passau
Phone +49 851 494 2482
Fax +49 851 494 2265

Regional competence centers

In North/South America

Regional competence centers

In Russia/Central Asia and Africa

Regional competence centers

In Asia/Pacific

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Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Technical Mandatory

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Analytics

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.