ZF Aftermarket Worldwide -

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You are currently visiting ZF Aftermarket's global website. On our local websites, you will find more detailed information about the different markets:

AFTERMARKET

You are here

Global English

You are currently visiting ZF Aftermarket's global website. On our local websites, you will find more detailed information about the different markets:

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AFTERMARKET

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AFTERMARKET GLOBAL

AFTERMARKET GLOBAL

ZF-Aftermarket Off-Highway

FAQ and Important Hints

FAQ and important hints

FAQ and important hints

  • Who can buy the offered products?

    Please keep in mind that we only display selected products for which you can submit a nonbinding request. A request does not conclude a purchase contract.

    The product information is exclusively addressed to and is only valid for business persons (in terms of §14 BGB, German Civil Code). If you are an end user (in terms of §13 BGB, German Civil Code), please contact one of our 650 service locations all around the world. You can find them here:

    Service locations

    Please keep in mind that we only display selected products for which you can submit a nonbinding request. A request does not conclude a purchase contract.

    The product information is exclusively addressed to and is only valid for business persons (in terms of §14 BGB, German Civil Code). If you are an end user (in terms of §13 BGB, German Civil Code), please contact one of our 650 service locations all around the world. You can find them here:

    Service locations

  • On which conditions are the offered prices valid?

    Where there are prices given, they are valid for pick-up at one of the following service locations in Germany:

    Berlin, Darmstadt, Dortmund, Dresden, Magdeburg, Minden, Passau, Saarbrucken or Stuttgart.

    The especially attractive online offers cannot be renegotiated. All prices are without VAT.

    Where there are prices given, they are valid for pick-up at one of the following service locations in Germany:

    Berlin, Darmstadt, Dortmund, Dresden, Magdeburg, Minden, Passau, Saarbrucken or Stuttgart.

    The especially attractive online offers cannot be renegotiated. All prices are without VAT.

  • What do I have to do to buy one of the products?

    If you have found a suitable product, please fill in the request form as completely as possible. This way you submit a nonbinding request. ZF Aftermarket will then submit an offer to you. A purchase contract will only be concluded if you accept this offer. In case you need a product which is not featured in our offers please fill in the request form as well. We will then assess its availability and submit an offer to you.

    If you have found a suitable product, please fill in the request form as completely as possible. This way you submit a nonbinding request. ZF Aftermarket will then submit an offer to you. A purchase contract will only be concluded if you accept this offer. In case you need a product which is not featured in our offers please fill in the request form as well. We will then assess its availability and submit an offer to you.

  • I cannot find the product I am looking for. What can I do?

    In case you need a product which is not featured in our offers please fill in the request form as well. We will then assess its availability and submit an offer to you.

    In case you need a product which is not featured in our offers please fill in the request form as well. We will then assess its availability and submit an offer to you.

  • Can the goods be shipped?

    Due to the especially attractive online prices it is not possible to ship the products to you.

    You can pick them up at one of our service locations in Berlin, Darmstadt, Dortmund, Dresden, Magdeburg, Minden, Passau, Saarbrucken or Stuttgart upon consultation. Alternatively, you can engage a forwarder to pick up the goods in Passau. Please let us know your preferred collection method right when placing your request.

    Due to the especially attractive online prices it is not possible to ship the products to you.

    You can pick them up at one of our service locations in Berlin, Darmstadt, Dortmund, Dresden, Magdeburg, Minden, Passau, Saarbrucken or Stuttgart upon consultation. Alternatively, you can engage a forwarder to pick up the goods in Passau. Please let us know your preferred collection method right when placing your request.

  • Where can I pick up the goods?

    The products can be picked up at one of our German service locations in Berlin, Darmstadt, Dortmund, Dresden, Magdeburg, Minden, Passau, Saarbrucken or Stuttgart upon consultation. Alternatively, you can engage a forwarder to pick up the goods in Passau. Please let us know your preferred collection method right when placing your request.

    The products can be picked up at one of our German service locations in Berlin, Darmstadt, Dortmund, Dresden, Magdeburg, Minden, Passau, Saarbrucken or Stuttgart upon consultation. Alternatively, you can engage a forwarder to pick up the goods in Passau. Please let us know your preferred collection method right when placing your request.

  • What is the delivery time?

    Usually, the products are on stock in Passau, Germany. Depending on the pick up location you chose, there is a delivery time of a few days. For further information, please refer to the respective product description.

    Usually, the products are on stock in Passau, Germany. Depending on the pick up location you chose, there is a delivery time of a few days. For further information, please refer to the respective product description.

  • Which methods of payment are available?

    You can pay by prepayment-bank transfer, PayPal or by bank- or credit card. Due to organizational reasons, cash payment at pickup is not possible.

    You can pay by prepayment-bank transfer, PayPal or by bank- or credit card. Due to organizational reasons, cash payment at pickup is not possible.

  • Is there a warranty for the offered products?

    The standard ZF service and warranty also apply to all the products offered here.

    The standard ZF service and warranty also apply to all the products offered here.

  • Are the offered spare parts original ZF products?

    Yes, we exclusively offer original ZF parts.

    Products with quality categories REMAN and SMART are refurbished in ZF-owned workshops.

    Yes, we exclusively offer original ZF parts.

    Products with quality categories REMAN and SMART are refurbished in ZF-owned workshops.

  • Are all of the offered products new?

    We offer products in up to three different categories. The respective category is indicated in the product description:

    NEW: Brand new

    REMAN: Remanufactured to OEM quality

    SMART: Fully refurbished used transmissions at very reasonable prices

    We offer products in up to three different categories. The respective category is indicated in the product description:

    NEW: Brand new

    REMAN: Remanufactured to OEM quality

    SMART: Fully refurbished used transmissions at very reasonable prices

  • What is the condition of the products?

    We offer products in up to three different categories. The respective category is indicated in the product description:

    NEW: Brand new

    REMAN: Remanufactured to OEM quality

    SMART: Fully refurbished used transmissions at very reasonable prices

    We offer products in up to three different categories. The respective category is indicated in the product description:

    NEW: Brand new

    REMAN: Remanufactured to OEM quality

    SMART: Fully refurbished used transmissions at very reasonable prices

  • What does NEW, REMAN and SMART mean?

    We offer products in up to three different categories. The respective category is indicated in the product description:

    NEW: Brand new

    REMAN: Remanufactured to OEM quality

    SMART: Fully refurbished used transmissions at very reasonable prices

    We offer products in up to three different categories. The respective category is indicated in the product description:

    NEW: Brand new

    REMAN: Remanufactured to OEM quality

    SMART: Fully refurbished used transmissions at very reasonable prices

  • How can I check if the offered spare part matches my vehicle?

    Please check the corresponding 10-digit ZF numbers (xxxx.xxx.xxx) first.

    If you are not sure about them, we are glad to help.

    Please check the corresponding 10-digit ZF numbers (xxxx.xxx.xxx) first.

    If you are not sure about them, we are glad to help.

  • Can you mount the part into my vehicle as well?

    Of course, we mount the part into your vehicle in one of our 650 service locations worldwide if requested. You can find the closest location here:

    Service locations

    Of course, we mount the part into your vehicle in one of our 650 service locations worldwide if requested. You can find the closest location here:

    Service locations

  • Can I also get the appropriate filters, oils and grease?

    Please always use appropriate and approved filters, oils and grease when running ZF units. Of course, you can purchase them here as well.

    Please always use appropriate and approved filters, oils and grease when running ZF units. Of course, you can purchase them here as well.

  • I have a technical question. Whom can I ask?

    For general technical questions concerning all ZF products, please use our ZF ServiceDesk.

    For general technical questions concerning all ZF products, please use our ZF ServiceDesk.

  • Whom can I contact if I have further questions?