ECP coverage benefits at a glance

The ECP program was developed to relieve fleet operators and bus manufacturers of the risks associated with repair costs. ECP stands for Extended Coverage Program and offers a comprehensive service that includes repair and overhaul work on axle and transmission systems.

The ZF customer makes the agreed one-time payment, which covers 100% of the labor and material costs in the event of damage. The operating costs are calculated precisely so that the vehicle owner can use his company's funds in a more targeted manner.

ECP purchase means additional protection against the risks of repair costs.

Further advantages:

  • Globally expanded network of the ZF Service Organization
  • Technical support from experts of the ZF Service Organization, even beyond the driveline
  • Product-trained and qualified personnel for diagnosis and repair work

Customized services for your needs

Stage 2 includes:

  • Troubleshooting on the vehicle
  • On-site repairs for which the component does not have to be removed from the vehicle
  • Costs covered: All (labor, travel, and material costs including ZF peripheral parts according to the defined ZF scope of supply)

Stage 3 includes:

  • Partial / full repairs in accordance with ZF quality guidelines
  • Transport costs for transmissions / axles from customer ← → nearest ZF Service Center
  • Covered costs: All (labor, travel, and material costs according to the defined ZF scope of supply)

Fixed price compensation for product removal / installation, towing and downtimes

Services and conditions

  • Transmission: Maximum 8 years or 1.5 million km
  • Axles: Maximum 8 years or 1 million km
  • E-mobility: on request
  • Standard contractual arrangement based on the ECP model (GTC)
  • Volume discounts possible if the contract is concluded for more than one product group
  • One-time payment (advance payment)
  • The minimum number of vehicles for an ECP is 1.
  • Maximum age: Only vehicles whose warranty has not yet expired can be included in an ECP, e.g. new vehicles up to an age of 2 years as a rule.

Matching components from a single source: efficient and economical

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